Online Tech Support Training Programs

Online tech support training prepares students and employees to learn the skills for keeping computers and networks running effectively and efficiently.

Campus and Online Tech Support Training Programs

DeVry University

• Associate Degree Programs - Electronics and Computer Technology

Stevens-Henager College

• Mechanical and Electrical Repair
• Electrical Technology Repair Training
• Computer Repair Degrees

Cleveland Institute of Electronics

• Electronics Engineering
• Associate in Applied Science - Computer Information Technology and Systems Management
• CompTIA A+ Certification and Computer Technology
• CompTIA Network+ Certification and Computer Technology

Grantham University - Online

• Associate of Science (AS) - Electronics and Computer Engineering Technology

ECPI University

• Electronics Engineering - Associate Degree and Diploma Programs

Lincoln College of Technology

• Electronic Engineering Training

Lincoln Technical Institute

• PC Support and PC Systems Training

Techskills (San Jose, Sacramento, and Las Vegas locations)

• CompTIA A+ Certification

Penn Foster Schools

• PC Maintenance and Repair
• PC Maintenance Technology

Locate Technical Support Degrees in your area

Search for Online Programs in Technical Support Education

Technology Support Education and Training

Technology training is the largest component of technical support, and ongoing tech support training is often required in order to keep current in the field. Tech support training and education requirements may include foundations in computer programming, networking principles, computer maintenance, computer operating systems, databases, etc. Depending on the program, training can last between a few months and a couple of years, leading to certificate, diploma, or associate degree.

Tech support training may be completed at the certificate level, associate degree or bachelor degree level. Technical support course requirements also involve training in networks, applications, hardware, Internet, databases, etc. Specific courses may include:

• Upgrading and installing devices
• Network installation and repair
• Software troubleshooting
• Hardware repair
• Building personal computers

To succeed in technical support programs it is important to have basic computer skills in file management, text processing, data and spreadsheet management, email system management, electronic graphics, and knowledge of Internet browsers.

Taking A+ Certification courses is also an advantage to tech support career entry and advancement. A+ certification is awarded by the Computing Technology Industry Association (CompTIA). It signifies the competency achieved in configuring and troubleshooting PC hardware and software and computer Operating Systems. The A+ certification is recognized by major hardware, software, and firmware manufacturers, resellers, and support centers. Getting an A+ certificate therefore improves career prospects in computer assembly, and servicing.

Tech Support Careers

Some the top employers for technical support include schools, colleges, software companies, computer hardware manufacturers, systems design, etc. Most technical support professionals work at call centers and help desks where they help clients and customers troubleshoot software and computer operating system problems.

With online technical support training you will develop skill that will allow you to install printers, scanners, software, connect networks etc. In addition you will be able to troubleshoot, install, and maintain computer systems as well as remove and replace CPUs, motherboards, and memory.

Tech support careers might involve:

• Technical consulting
• Data processing and managment
• Software publishing
• Computer systems design
• Hosting services

This will also prepare you to take the A+ certification examination. In addition to solving hardware and software issues, technical support staff also set up and maintain web sites, networks, and PCs. They also write technological and instructional materials, i.e. technical writing.

Expected Salary and Projected Career Growth

The United States Bureau of Labor Statistics (BLS) projects that the job growth for computer support specialists will reach 18% over the next several years. The BLS also reports that computer support specialists earn an annual median salary that is about $43,000.

However, the 10% of tech support specialists make over $70,000 a year. As of 2011, the median expected salary for a Technical Support Analyst I was $49,509 and the average Help Desk Technical Support salary was $52,000. Other related tech support income levels are as follows:

• Computer Support Technician: $42,000
• Technical Support Specialist: $41,00
• Computer Systems Administrator: $60,000

Natural gas distribution, computer manufacturing, and securities and commodities are amongst the top paying fields for those with tech support training. The BLS projects employment opportunities for technical support specialists should grow by 14% between 2008 and 2018.